Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and TrueVantra AI ("Company," "we," "our," or "us") governing your access to and use of the TrueVantra AI platform, including all software, features, content, and services provided through it (collectively, the "Platform"). By accessing or using the Platform, clicking "I Agree," or by continuing to use the Platform after these Terms have been updated, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Platform on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

2. Description of Services

TrueVantra AI is a multi-tenant, AI-powered sales training platform designed for sales teams across industries. The Platform provides:

• Training module creation and delivery with document upload capabilities.
• AI-generated quizzes based on uploaded training content.
• Objection scenario creation and AI-powered roleplay simulations.
• Salesperson performance tracking and reporting dashboards.
• Role-based access for platform owners, company administrators, and salespersons.

3. Eligibility and Accounts

You must be at least 18 years of age and have the legal capacity to enter into contracts to use the Platform. Individual salesperson accounts are created and managed by company administrators. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Notifying us immediately at info@truevantra.com if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for an extended period, or where we detect fraudulent or unauthorized use.

4. Subscription, Fees, and Payment

Access to the Platform is provided on a subscription basis. By subscribing, you agree to:

• Pay all applicable fees as set out in your selected subscription plan.
• Authorize us (or our payment processor) to charge your designated payment method on a recurring basis for the subscription term selected.
• Provide accurate and complete billing information and keep it up to date.

All fees are stated in US Dollars and are non-refundable except as expressly required by applicable law or as stated in a separate order form. We reserve the right to change pricing with 30 days' prior written notice to company administrators.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Upload content that is illegal, harmful, defamatory, obscene, or that infringes any third-party intellectual property rights.
• Attempt to gain unauthorized access to any part of the Platform or any other user's account.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
• Use the Platform to train, develop, or improve any competing AI model or product.
• Transmit malware, viruses, or any code designed to disrupt, damage, or gain unauthorized access to systems.
• Use automated bots, scrapers, or crawlers to access the Platform without our prior written consent.
• Resell, sublicense, or otherwise commercialize access to the Platform without our written approval.
• Use the Platform in any way that violates applicable federal, state, or international laws or regulations, including those applicable to the financial services industry.

6. Customer Content

"Customer Content" means all training materials, documents, scenario scripts, and other data you or your users upload to the Platform. You retain all ownership rights in your Customer Content. By uploading Customer Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to process, store, display, and transmit that content solely to the extent necessary to provide the Platform services to you.

You represent and warrant that:

• You have all necessary rights and permissions to upload and use the Customer Content on the Platform.
• Your Customer Content does not violate any applicable law, regulation, or third-party rights.
• You have obtained any required consents to share personal data of your employees or customers through the Platform.

We do not use your Customer Content to train our own or third-party AI models. However, as described in our Privacy Policy, certain content is transmitted to OpenAI's API to deliver AI features. You acknowledge and accept this as a condition of using AI-powered features.

7. Intellectual Property

All rights, title, and interest in the Platform — including its software, design, trademarks, logos, AI models, and underlying technology — are owned exclusively by TrueVantra AI and are protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Platform. The "TrueVantra AI" name and logo are trademarks of the Company and may not be used without prior written permission. Feedback, suggestions, or ideas you provide about the Platform may be used by us without obligation or compensation to you.

8. AI-Generated Content Disclaimer

The Platform uses large language model AI to generate quizzes, roleplay scripts, coaching responses, and other training content. AI-generated content is provided for training and educational purposes only. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated output. You are solely responsible for reviewing, validating, and approving all AI-generated content before use in your training programs. TrueVantra AI shall not be liable for any decisions made, or advice acted upon, based on AI-generated outputs.

9. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This obligation does not apply to information that: (a) is or becomes publicly available without breach of this agreement; (b) was already known to the recipient; (c) is independently developed without use of confidential information; or (d) must be disclosed by law. Both parties will use confidential information only to fulfill their obligations under these Terms.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE PLATFORM WILL BE ACCURATE OR RELIABLE. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• TRUEVANTRA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM.
• OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless TrueVantra AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform in violation of these Terms; (b) your Customer Content; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party right, including intellectual property or privacy rights.

13. Term and Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate the agreement:

• For convenience, with 30 days' written notice to the other party.
• Immediately, if the other party materially breaches these Terms and fails to cure such breach within 10 days of written notice.

Upon termination, your access to the Platform will be revoked, and your data will be handled in accordance with our Privacy Policy. Sections covering intellectual property, limitation of liability, indemnification, and governing law will survive termination.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Platform shall first be subject to informal negotiation. If unresolved within 30 days, disputes shall be settled by binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in English. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and notify company administrators by email at least 14 days before changes take effect. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you disagree with the modified Terms, your sole remedy is to stop using the Platform and cancel your subscription.

16. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and TrueVantra AI regarding the Platform and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger or acquisition.
• Force Majeure: Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, government actions, or third-party service outages.

17. Contact

For questions about these Terms, please contact us at: